Refund & Return Policy
Custom-Made Products
Due to their personalized nature, custom-made products (such as custom chimney covers) are non-returnable and non-refundable.
- Damaged or Defective Items: If your custom product arrives damaged or defective, please contact us within 30 days. You do not need to ship the damaged item back to us. Simply send photos of the damage to sales@recapture-services.com, and we will replace it free of charge.
- Measurement Errors: Returns or free replacements are not accepted for custom orders measured incorrectly by the customer. Measure twice!
Non-Custom Products
Standard, non-custom products (such as rain collars and chimney flues) may be returned within 30 days of purchase under the following conditions:
- Item Condition: Products must be unused, uninstalled, and in their original packaging.
- Return Shipping: Customers are responsible for return shipping costs.
- Restocking Fee: A 20% restocking fee will be deducted from your final refund.
- Refund Processing Time: Once received and inspected at our warehouse, refunds are issued to your original payment method within 5–7 business days.
Return Address:
Recapture Services
2530 Kamar Drive
Holland, MI 49424
To be eligible for a return, you must call or email within 30 days of purchase. We can be contacted at sales@recapture-services.com, or you can call us at 1-800-498-2972.
Shipping
We offer free shipping in the lower 48 states. Most of our products must ship via LTL freight due to their size. When possible, we ship smaller packages via UPS.
Need help?
Contact us at sales@recapture-services.com for questions related to refunds, returns or shipping.